You asked, we answered! We’re excited to announce that screen sharing is now available for Apple devices running iOS 11+. With this update, technicians can seamlessly support iOS end users by viewing their devices in real-time so you can easily troubleshoot and guide customers across their whole device.
In addition to the rich mobile features such as: device and email configuration, chat, and livestream video via Rescue Lens, this new functionality will help making support for Apple devices even easier.
Have an Apple device running iOS11+, try out the new Rescue + Mobile today after downloading the latest update from the App store and let us know what you think!
This functionality is available to all Rescue + Mobile customers. Don't have a Rescue + Mobile license? Contact us today to upgrade to Rescue + Mobile.
Rescue Access Wizard will help both internal IT teams (such as help desks), as well as field service teams that own the devices they’re supporting. An important and frequently requested feature, Access Wizard will improve the ease and administration of Rescue by giving IT support the ability to mass deploy unattended access endpoints to devices.
The LogMeIn Rescue Technician Console is now compatible with macOS 10.15 Catalina.
Enhancements to the Admin Center and My Account Page make it easier for Administrators to manage large numbers of technicians, saving them time and simplifying their work.
We’re making it even easier to support end users on iPhones and iPads running iOS 11+ with real-time, remote view functionality.