Tech Tips help you improve your customers’ experience and make your job easier.
Today's tip is simple:
Use Calling Card. It's a feature you and your customers will love.
What is Calling Card?
Calling Card gives customers a fast track to your support organization. Customers experience it as a desktop shortcut that they click to launch a branded applet that puts them in touch with folks who can help them. In a way, it's that simple.
Why Calling Card should become your new best friend:
How to get started:
As a Rescue Administrator, you first generate installers and decide who can deploy them. You then have two ways to get the Calling Card to your customers: either save the installer on a network for manual distribution, or have technicians push the installers to customers through the Technician Console. On the customer side, it can be as simple as clicking a shortcut and filling out a quick form (customized by you, naturally). For step-by-step guidance on setting up Calling Card, visit help.LogMeIn.com.
Have your own tips? We want to hear them! Drop us a note at RescueTechTips@logmein.com
With Calling Card, users can launch support sessions straight from their desktop with just a single installation. Start taking advantage of this feature.
New users will benefit from this quick walk through of how to set up and use core Rescue features.
Deploy the fully customizable Rescue Calling Card to give your customers a one-click, no-download connection to your support organization.
Easily support ANY physical device with Rescue Lens video feed using the subscription you already have (no add-on/upgrade needed).