Yesterday we released our latest update to the Rescue + Mobile app (v. 7.11). With this update, end users on Samsung devices running Android 5.0+ will no longer need to download a Rescue Add-On for technicians to provide advanced remote support, such as Remote Control and device configuration. What this means for you and your end users:
Have a Samsung device running 5.0+? Try out the new Rescue + Mobile today after downloading the latest update from the Google Play store and let us know what you think!
Enhancements to the Admin Center and My Account Page make it easier for Administrators to manage large numbers of technicians, saving them time and simplifying their work.
We’re making it even easier to support end users on iPhones and iPads running iOS 11+ with real-time, remote view functionality.
A new version of the Rescue Technician Console, 7.11, which includes two-step verification is now available.
Our latest Rescue + Mobile app update makes starting a remote support session with Samsung faster and easier.