Supporting Samsung devices is now even easier

samsung-rescueYesterday we released our latest update to the Rescue + Mobile app (v. 7.11). With this update, end users on Samsung devices running Android 5.0+ will no longer need to download a Rescue Add-On for technicians to provide advanced remote support, such as Remote Control and device configuration. What this means for you and your end users:

  • Improved customer experience; customers no longer need to leave the Rescue app during session initiation
  • It’s now easier to guide customers through the service experience since they download one app instead of two
  • You can start sessions more quickly since you no longer have to wait for customers to download the add-on

Have a Samsung device running 5.0+? Try out the new Rescue + Mobile today after downloading the latest update from the Google Play store and let us know what you think!

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