We are excited to announce that we’ve enhanced the administrator experience with the release of a number of new Rescue features. These new additions will save admins time, increase efficiency and make their lives a little bit easier.
Active Directory Sync ►
Active Directory now syncs with Rescue so admins can save time by eliminating duplication of work and managing users in multiple systems.
Bulk User Upload ►
For large enterprises who may not utilize a user management system, Bulk User Upload allows onboarding of hundreds of techs with just a few clicks.
Ability to post session details in JSON format ►
Rescue admins now have the option to export session data in JSON format - allowing for more flexibility when using a custom integration or API solution to store Rescue session data.
Rescue Access Wizard will help both internal IT teams (such as help desks), as well as field service teams that own the devices they’re supporting. An important and frequently requested feature, Access Wizard will improve the ease and administration of Rescue by giving IT support the ability to mass deploy unattended access endpoints to devices.
The LogMeIn Rescue Technician Console is now compatible with macOS 10.15 Catalina.
Enhancements to the Admin Center and My Account Page make it easier for Administrators to manage large numbers of technicians, saving them time and simplifying their work.
We’re making it even easier to support end users on iPhones and iPads running iOS 11+ with real-time, remote view functionality.